1110 Privacy Policy — Protecting Your Personal Information
At 1110, user privacy is our priority. This document explains in detail how we collect, use, store, and protect your personal information when you use our platform.
Last Updated: 1 January 2026
Information We Collect from Users
When you register and use the 1110 platform, we collect several categories of information to ensure a safe, accurate, and effective service. The information collected includes:
Account & Identity Information
During registration, you are required to provide your full name, email address, phone number, and date of birth. This information is used to verify your identity and confirm that you meet the minimum age requirement to use our services.
Device & Browser Information
We collect technical information such as device type, operating system, browser version, IP address, and session usage data. This helps us optimise the platform experience for the smartphones and mobile devices used by the majority of our Malaysian users.
Payment Information in MYR
To process deposits and withdrawals in MYR (RM), we collect the necessary transaction details, including your chosen payment method and relevant information. Full card numbers and bank account passwords are never stored on our servers — all payment processing is handled through certified, secure payment gateways.
Usage Data & Platform Activity
We record usage data such as games played, session duration, login frequency, and account setting preferences. This data is used to enhance the user experience and flag any suspicious activity.
How We Use Your Information
1110 uses the information collected solely for legitimate purposes directly related to the services you use. The primary purposes for data use include:
- Account management: Allows you to log in, manage your settings, and process financial transactions securely.
- Identity verification: Ensuring compliance with e-KYC requirements and preventing fraud or unauthorised account use.
- Service improvement: Analysing usage patterns to improve platform design, loading speed, and the mobile experience.
- Communications: Sending important account notifications, service updates, and relevant promotional information where you have given your consent.
- Security: Detecting and preventing fraudulent activity, unauthorised access, and potential security threats to the platform and its users.
1110 will not use your data for any purpose beyond the scope stated here without first obtaining your consent.
How We Use Cookies and Session Tracking
The 1110 platform uses cookies and similar tracking technologies to enhance the user experience and ensure smooth platform functionality. The cookies we use fall into several categories:
Essential Cookies: These cookies are required for core platform functions — including maintaining your login session, saving language preferences, and securing transactions. Without them, the platform will not function properly.
Performance Cookies: These cookies collect information on how users interact with the platform — such as pages visited most frequently and time spent in each section. This data is aggregated and anonymised to help us improve overall platform performance.
Preference Cookies: These cookies allow the platform to remember your preferences — such as display settings and navigation choices — so you don't have to reconfigure them every time you access the platform.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect platform functionality. For further guidance on cookies, please refer to our FAQ section.
Data Storage, Security, and Third-Party Sharing
Data Storage & Security
All personal information collected by 1110 is stored on servers protected with industry-standard SSL encryption. We enforce strict access controls, ensuring only authorised personnel can access user data — and only to the extent necessary for delivering our services. Your data will be retained for as long as your account remains active or as required to fulfil our legal obligations.
If you close your account, 1110 will delete or anonymise your personal data within a reasonable period, except for information that must be retained for legal compliance purposes or unresolved dispute resolution.
Sharing Information with Third Parties
1110 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, we may share necessary information with:
- Payment processors and financial institutions to enable transactions in MYR to be processed securely.
- Regulatory authorities or law enforcement agencies when required under Malaysian law.
- Technical service providers who assist us in operating the platform, subject to strict confidentiality agreements.
Your Rights as a User and How to Contact Us
Right to Access, Correction, and Erasure
As a 1110 user, you have the following rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold relating to your account.
- Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction. Most personal details can be updated directly through your account settings.
- Right to Erasure: You may request the deletion of your personal data, subject to legal requirements that obligate us to retain certain records for specified periods.
- Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the validity of any processing carried out prior to withdrawal.
Changes to This Privacy Policy
1110 reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via in-platform notifications or email. The date of the most recent update is always shown at the top of this document.
How to Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please contact the 1110 support team by email at [email protected]. You can also find answers to common questions through our FAQ page updated on a regular basis.
Questions About Your Data?
The 1110 support team is here to help with any questions related to your privacy and account security.